Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
We collect information you provide directly to us when you use our financial decision-making services, create an account, or contact us for support.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Contact Information | Service delivery and communication | Legitimate interest |
| Financial Data | Personalized recommendations | Consent |
| Usage Analytics | Platform improvement | Legitimate interest |
- Personal identifiers like name, email address, and phone number
- Financial information relevant to your decision-making needs
- Usage data including how you interact with our platform
- Communication records when you contact our support team
How We Use Your Information
Your data helps us provide personalised financial guidance and improve our services. We never sell your personal information to third parties.
We use your information primarily to deliver our core services - helping you make better financial decisions through personalised recommendations and educational resources.
- Provide personalised financial decision-making tools and recommendations
- Send important updates about your account and our services
- Improve our platform based on user feedback and usage patterns
- Comply with legal obligations under Australian privacy laws
- Protect against fraud and ensure platform security
Data Sharing and Third Parties
We work with trusted service providers to deliver our services effectively. These partnerships are governed by strict data protection agreements.
We may share your information with:
- Service providers who help us operate our platform and deliver services
- Payment processors for transaction handling (when applicable)
- Analytics providers to help us understand platform usage
- Legal authorities when required by Australian law
All third-party partners are contractually bound to protect your data and use it only for specified purposes. We conduct regular audits to ensure compliance.
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988, you have several rights regarding your personal information. We make it straightforward to exercise these rights.
You can request access to your personal information, ask for corrections, or request deletion at any time. Most requests are processed within 30 days.
- Access - Request a copy of the personal information we hold about you
- Correction - Ask us to update or correct inaccurate information
- Deletion - Request removal of your personal information
- Portability - Receive your data in a commonly used format
- Restriction - Limit how we use your information
- Complaint - Lodge a complaint with us or the Office of the Australian Information Commissioner
Data Security and Protection
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Our security practices include:
- End-to-end encryption for sensitive financial data
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Secure data centres with physical access controls
- Staff training on data protection and privacy requirements
- Incident response procedures for potential data breaches
While we maintain robust security measures, no system is completely immune to threats. We encourage you to use strong passwords and keep your login details secure.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
| Data Category | Retention Period | Deletion Process |
|---|---|---|
| Account Information | Duration of service + 7 years | Automated deletion |
| Financial Data | Duration of service + 5 years | Secure deletion |
| Communication Records | 3 years from last contact | Automated archival |
When you close your account, we initiate a deletion process for your personal information. Some data may be retained for legal compliance purposes as required under Australian financial services regulations.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform and understand how our services are used.
Types of cookies we use:
- Essential cookies - Required for basic platform functionality
- Performance cookies - Help us understand how you use our platform
- Functional cookies - Remember your preferences and settings
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some platform features.
International Data Transfers
Your personal information is primarily stored and processed within Australia. When we work with international service providers, we ensure appropriate safeguards are in place.
Any international transfers comply with Australian privacy laws and include contractual protections equivalent to those required under the Privacy Act 1988.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or prominent notices on our platform.
We recommend reviewing this policy regularly to stay informed about how we protect your privacy. The effective date at the top of this page indicates when the policy was last updated.
Privacy Questions or Concerns?
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: info@zorlianvex.com
Phone: +61749362087
Mail: 1/13 Cordelia Street, South Brisbane QLD 4101, Australia
We aim to respond to all privacy inquiries within 5 business days.